Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

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Customer service

We take care of your customer needs by providing the best customer service to foster a real relationship between them and your company. We are located in their country and we speak their language!

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It is clear that the increasingly connected digital world has changed the way people engage with brands. In an age of commoditized products and services, companies look to customer experience as a key competitive differentiator.

As Latin Americans we can give you a thorough insight into your customers and help you understand your customers better while helping them overcome their doubts and solve their problems.

How it works

We act as the main contact point. By offering and using a variety of customer care services via inbound call centers and help desks, we can help with returns, local warranties, customer satisfaction measurement and more.

With our years of experience together with our many success stories and testimonials, we have the expertise and knowledge to improve your operations and cost efficiency.

Key benefits

  • Earn your customers loyalty. When it comes to a successful business and growth, customer loyalty is everything. We wilI increase brand loyalty and enable personalized and contextualized interactions throughout the customer journey.
  • Experience. Experience matters; this is why we go above and beyond when it comes to providing you with nothing but the best when it comes to service. You will have an expert consultant on hand at all times to help you with your needs.
  • Stay agile. Keeping up to date with market changes is essential. We will help you adjust to the pace of innovation through actionable insights that anticipate the rapidly changing needs of your customers and brand.
  • Languages. Our multi-lingual experts can offer support in English, Spanish and Portuguese so you can fully understand the entire process. With our support and expertise, your clients will immediately feel the benefits of a world-class service and the effectiveness of their purchase experience. But we don’t stop there – we take it one step further by utilizing data analytics to learn and gain insights from your clients to improve your customer experience and accelerate the implementation of service improvement and functionality.
PRE-SALE
Leads Management

We manage the process of acquiring, managing and classifying leads, and guiding them to the point of the purchase. Our technological tools will qualify the leads while saving time. It is a fact that productivity increases in these types of tasks.

Inbound Call-Center

We provide ongoing support via a call center, which includes answering calls and resolving any issues. We’re ready to answer any doubt and assist our customers.

Email, Social Media and Live Chat

We help you close leads through a variety of digital communication channels. We are bilingual and experienced social network professionals. We have it all covered!

AFTER SALE
Returns and Local Warranties

You can increase your customer loyalty by offering our product warranty policy that includes local returns and repairs instead of sending them back to the country of origin. We’ll develop a warranty plan in order to save time and costs.

Help Desk

We provide round the clock technical assistance and support for incoming queries and issues related to product clarifications, ticket support, warranties, and refunds. We have a narrow focus on incidents in order to improve day by day our functions.

Satisfaction Measurement

We help improve customer service through creating surveys and collecting feedback regarding all aspects of your store. XBorder is a great fulfillment provider that guarantees customer satisfaction, this statement is our highest priority.